Recently I got a new Mophie Juice Pack for my iPhone 3GS. I was excited to try it as I have had to turn off my 3g to get the power to last the whole day. All went well the first time I used it, but the second time, the phone charged for a few minutes and then stopped. I pressed the button on the back and the Juice Pack reported no lights, it seemed to think it was flat. I got home and recharged it and immediately got 3 lights and the 4th flashing. It now seemed to think it was almost fully charged, very odd.

I put the iPhone back in the pack and the same thing happened again. I got on to Mophie tech support and were happy to send me a new one. I didn’t even have to send the old one back. This was very handy as I live in the UK. The new one arrived in a few days. I charged it for the 8 hours recommended and then tried again. I was shocked to find this one did the same thing.

Was it faulty again, or was it the phone? I tried it on my wife’s 3G and it did the same thing. I got back on to Mophie and they agreed to send me another one. This time I charged it again, but gave it to a friend to try. Again the same thing happened. He got about 20% extra charge and it stopped, and the lights went out. Charged it again, 3 lights, 4th one flashed. So it wasn’t my phone.

I got back on to Mophie and they offered me a refund. I explained I would rather send them back so they could look into it. I liked the product, I really wanted it to work. After some emails back and forth Mophie are now upgrading me to a Juice Pack Air. Hopefully this will work better. I think you can tell more about a company when things go wrong than when all is rosey. Mophie’s support has certainly been excellent.

Tags: accessories , batteries