Group Logic Customer Service
Last weekend I had to
work. We were upgrading to a SAN. At the same time we
installed our upgrade of Extremez-ip v5 by GroupLogic.
As ever, it was a very simple install. It went
straight over the top of v4 and left all shares in
place. I typed in the licence code and all was
well. For some reason I decided to click on the
license button. You can imagine my shock when I
saw I had 10 licences. It was meant to be 100.
I was now in a panic. I really didn't want to go back
to v4. I tried to call support, but no answer. I
wasn't surprised, but I was desperate. I decided to
email on the off chance someone would read it. I was
shocked. I got an email back within 30 minutes saying
they had looked up our account and the codes were
indeed incorrect. New ones were in the same email and
I was up and running. I even got a call from one of
their customer service people. I will have to call
them back tomorrow. I missed the call.
I know it was their error, but the service I got to
fix this issue was superb. It was late Saturday in
the States and I still got a reply and a fix. Well
done GroupLogic.
Cisco VPN Client - Error 51
Last night I my VPN client wouldn't load. It was complaining it could not connect to the subsystem. It returned an error 51. After doing some research around the web, I found this command. It is very handy. It means I don't have to reboot. Just go to the terminal and type in the following.
sudo /System/Library/StartupItems/CiscoVPN/CiscoVPN restart
