Last week I had to send my Forerunner 305 back to Garmin for repair. It was out of warranty, but I rang up their tech support line for advice. I was told they would take a credit card number and if they couldn't easily fix it, they would charge my card £57. I thought this was fair as most companies would charge just to look at it.

I posted it back to them last Tuesday, Friday I got it back. Actually I got a refurbished replacement model at no charge. I was surprised so I rang them up to confirm. It had gone through as out of warranty, but no charge had been put through either. I decided it was best not to debate too much What a turn round though. Sent on the 19th, back on 22nd.

Tags: gps, Training