Over the weekend I had to update my cricket club website, reedcc.co.uk, and I had an awful lot of trouble getting it uploaded. It was slow and crashed a lot. Blocks pages seemed to take the longest. I put a query up on the developers website knowing that Isaiah, who writes Blocks is very active in his forums.

He offered to take a look at my site file for me. I sent him the 66mb file and he explained to me the issue, the site was too large. Not only that, he gave me some advice to get around the problem. The problem isn't with his product or with Rapidweaver, but just the number of pages in the site, over 600. This is excellent support. He could just have said, sorry, too big, not my fault and walked away, but no. He want beyond his product and went the extra mile.

All his plug-ins are excellent products and the support, as you can see, if second to none. This is what a developer should be able to do. Have close contact with their customers and be hands on with issues. I have to deal with big corporates during my day job and that is why I am so appreciative of Isaiah taking the time to help. Thanks Isaiah.

Tags: Yourhead, Rapidweaver